Readwise integration doesn't automatically sync
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Stuart Sipahigil
I am a new Pro user and I just set up the Readwise integration. However, I am confused as to how this is supposed to work automatically. I have manually imported some book and article highlights, but nothing is showing up automatically as objects when synced, despite adding the "capacities" tag to many articles in Readwise Reader, nor have any new Weblinks or Books been added after the connection date. They just get added to the manual "Import from Readwise" list.
So, at the moment, the only way I can add Readwise/Reader items to Capacities is by manually importing them one at a time.
I've tried, I think, all of the steps that have been suggested in other posts—deleting and re-adding the Readwise integration, adding the "capacities" tag to the document in Reader, editing that tag for a couple of items, and waiting for over 24 hours for something to automatically sync, but no luck. I have "Sync New Items" selected as well and I only have one Space configured with Readwise.
I don't know what else to try, so reaching out here.
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Luis Martín
Hi Stuart Sipahigil,
Thank you for reporting!
With "sync new items" your Capacities account should automatically ingest any new highlights that happen from the moment you setup the integration in your account - and the sync tag should just automatically get applied in Reader/Readwise to the documents that get processed.
Meaning:
- You configure the integration for your Readwise account in Capacities.
- You add new highlights in Readwise.
- Our service processes the new highlights and marks the document with the sync tag, if it didn't already have it.
Please check if the 'capacities' tag is automatically being added to your documents in Readwise/Reader as you add more highlights. If not, deactivate "Sync New Items" and try manually re-applying the sync tag to some documents in Readwise and doing a few example highlights.
You may also try deleting one of your manually imported documents, and checking if after adding a highlight to them they get synced back after 15 mins.
If you still run into problems, please let us know what sources do your readwise documents come from (kindle, kobo, reader...) so that we may diagnose more deeply and try to replicate your issue.
Beth
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Beth
Hi Stuart Sipahigil, can you confirm if you have highlighted the articles you have tagged?
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Stuart Sipahigil
Beth Yes, I have. They show up in the manual import, but will not automatically import.