K
Khiana Gaulrapp
I'm having the same issue, was this resolved/is there a solution?
Beth
Merged in a post:
Using Safari Extension - not possible
J
Jeff Seifer
The extension is installed. Clicking on it says "Not Authenticated" with a button to sign-in to Capacities. Clicking the button opens a new browser window without the title bar (i.e. no extensions are visible) and no way to turn it on. The main browser window still shows "Not Authenticated" with the extension.
Beth
Thanks for reporting, please could you go to the settings and copy the version history from the bottom of the window and paste it here? Are you also using the most up-to-date version of the web extension?
J
Jeff Seifer
Settings of what? The extension? The browser? Capacities? There is no version history for the extension. For your reference, the extension is 1.5.6 and i downloaded and installed it for the first time ever yesterday. The browser is Safari 18.4 (20621.1.15.11.10). Capacities v1.47.2; none none; Mac OS v10.15.7; Safari v18.4 (WebKit v605.1.15); Desktop (Browser); 4/3/2025, 10:30:31 AM
Beth
Jeff Seifer: That's the info we needed, thanks! We'll take a look.
Beth
under review
We'll look into it!
Beth
Thanks for reporting, are you using the latest version of the web extension?
V
Vero Ventura
Beth yes. and re-installed it a couple of times. It seems like is not recognizing I am logged in and keeps asking to do it.