PDF file does not open in browser
under review
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Roberto Lima
Hello, some PDF files that I save on the smartphone app do not open in the browser. I have tested it on more than one computer and on the tablet, but the file can only be viewed on the smartphone.
Operating systems used:
Windows 10, Windows 11.
Browser versions:
Google Chrome: 137.0.7151.104 64 bits
Capacities versions:
Smartphone (Android): 1.49.6
Tablet (Android): 1.49.6
Web browser: 1.49.4
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Luca Joos
under review
We'll look into it, thanks!
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Roberto Lima
Luca Joos I did a new test and identified that the problem occurs when I include a PDF file in the smartphone application and try to view it in the browser. I can view it on the smartphone but not in the browser. If I do the reverse procedure, including the same PDF file in the browser, I can view it in the smartphone application and in the browser normally.
Luca Joos
Roberto Lima: That's very strange. Can the PDF be loaded and displayed if you try 'Settings > Account > Reboot' on the desktop device? Please make sure that all your objects are synchronized first.
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Roberto Lima
Luca Joos I always check if the content and media are synchronized on both devices. It seems to be an intermittent problem. Yesterday I had the problem. Today I tried again by inserting a new pdf file from my phone and it worked. In any case, this is not the first time this has happened.
Luca Joos
Thanks for your feedback. Could you please share a sample PDF file where this problem occurs? Thank you very much.
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Roberto Lima
Luca Joos Hi, I forwarded the file as requested.