One note fails to load and loops on iOS only
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Keri Beal
I have a single note that works fine on iPadOS, MacOS (web & app) but on iOS it constantly refreshes the app and never loads - screen recording added.
I have installed the latest app, removed the app, deleting the files and then reinstalled, downloaded the offline cache again and the issue still happens
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M
Michael von Hohnhorst
complete
The issue is most likely due to the note being very large. There are very strict memory limitations for mobile apps. Once the limit is reached, the app simply reloads. We've added some improvements to this with the most recent update from today. Hope this is now working for you!
Beth
under review
Beth
Hi Keri, what device is this on? And just to confirm that it's the latest version from the app store?
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Keri Beal
Beth yes definitely the latest version as of yesterday. Only a single note having issues on iPhone 16 pro max running iOS 18.3.2 - works on other devices
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Keri Beal
Ok, I lied, works on iPad and desktop, not on another iPhone. iPhone 11 running same iOS has the same issue with the latest version of the app installed
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Keri Beal
I tried duplicating the note and seeing if that fixed it - bizarrely that always works on Lightroom for dodgy files/syncs but to no avail here. I don't want to recreate the note from scratch as that is a bad use of time but if you want me to I can give it a try i guess
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Keri Beal
original video that is too large showed me showing i had the latest app etc
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Keri Beal
8mb limit on screen recording is annoying as mine is 11mb, will try and get a smaller file