Issue - Note export limitations for large pages
planned
M
Mario Kaszap
I am experiencing an issue when trying to export longer notes, such as university notes, in various formats including PDF, Markdown (MD), and Word.
Shortly after initiating the export process, I encounter a "Download failed" error message.
The note in question is quite lengthy and contains numerous images.
However, I have successfully exported shorter notes with fewer images, which suggests that the problem may be related to the file size or content complexity.
Attached are the details of the note for reference.
**PS: I experienced and tested both on the web and also in the app.
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Steffen Bleher
planned
Steffen Bleher
Hi Mario,
I cannot reproduce the issue even with very large documents.
Could you try two things:
- Download a smaller one on the same device configuration, does that work?
- How long after the trigger do you get the error message? seconds estimate?
- Could you try Markdown export without media, does that work?
- What happens with the PDF export? Do you also get the "Download failed" or does it generate a broken pdf?
- Could you try other equally long documents if you have?
M
Mario Kaszap
Hello Steffen,
- Downloading smaller documents works. I tried it on various devices with different hardware capabilities.
- At around 30-35 seconds.
- I tried an MD export without the media, and it was successful and quite fast. After triggering, it downloaded in 2-5 seconds. I also tried the same with a Word export when the possibility to include media is disabled, and the export was successful. It took around 15 seconds.
- With PDF export, however, I still get the same "Download error" and do not receive any kind of PDF file, not even a broken one.
- I was able to export a PDF of a similar note, but it contains only 2-3 media files.
Steffen Bleher
Mario Kaszap: Thank you, Mario. That's very helpful. We'll look into it!
Steffen Bleher
Mario Kaszap: Could you try to do a markdown download with media. Does that work?
Steffen Bleher
I just updated some stuff. Could you try again? :)
M
Mario Kaszap
Hi Steffen!
At first try, it failed, but on the second and third tries, both were successful, and I was able to export the document in PDF (139 pages, haha). It took 42 seconds from the trigger.
On the other hand, the MD export and Word export show an instant "Download Failed" text after triggering the process with included media. Not even broken files were created.
Although these two options are not as important to me atm, I believe it's good to know that there are still issues with those options.
Steffen Bleher
Mario Kaszap: Thanks, Mario. That's great to hear.
I'll look into the md and Word exports.