I don' receive my space backup
closed
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Gilberto Requena
I requested a backup of my space a two days ago and I never received the email. Is there a limit in the number of backups that can be generated?
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Steffen Bleher
closed
Backups should work again. Sorry for having issues.
Steffen Bleher
Merged in a post:
Not receiving backup email
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Keith Ketover
I have requested a backup twice (most recently on 1/6) and have not received anything via email.
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Keith Ketover
I am also not receiving anything from my attempt to use the backup function (last requested 1/6).
Capacities v1.44.16; none none; Windows v10; Chrome v131.0.0.0 (WebKit v537.36); Desktop (Browser); 1/7/2025, 8:07:06 AM
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Gilberto Requena
Hi Luca Joos I'm using v1.43.6
Luca Joos
under review
Thanks for reporting. Which version of Capacities are you using?
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Gilberto Requena
Luca Joos Hey, is there any update on this?
Luca Joos
Gilberto Requena: Yes, we have recently made some changes to the backup logic. Could you please try to request another backup?
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Gilberto Requena
Luca Joos I requested a backup on Nov 18th using the Mac app and I have not received the zip file. I also requested one today using the web app and I haven't received it.