Helper Tool "Capacities would like to install a new update" bug
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Miki Kennerly
anyone else keep getting the "Helper tool install" popup? I've been getting it nonstop for days. I keep allowing it and restarting the app and it's still not stopping...I don't want to have to uninstall and reinstall but I will if that's the only option.
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Jochen Kranzer
same for me. using macos 15.5 (24F74). capacities is in the applications folder.
Luca Joos
Is this still a problem? If not, this ticket will be closed automatically in one week.
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Mark Koekemoer
Luca Joos it's no longer for me.
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Jochen Kranzer
Luca Joos yes it is. just started again today.
Capacities
open
Not actively worked on, moved to open for now.
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Jared Koon
I'm having this happen too. Even with approving it, it will keep popping back up. I do notice when leaving my laptop running for a while that when I come back it has to be approved or cancelled at least twice (perhaps multiple times).
This is on a M1 MBA, running Sequoia 15.1.1. Capacities is installed in Applications.
Luca Joos
in progress
Luca Joos
We're currently investigating this issue.
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Mark Koekemoer
Same for me. This is persistent and I've had to switch to the web app. I'm on 15.1.1. Capacities is in the Applications folder.
Luca Joos
Mark Koekemoer: Could you please share some information regarding your device and operating system? Also, it would be great if you could provide us with a screenshot or screen recording. Thanks.
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Mark Koekemoer
Luca Joos it hasn't popped up for a few days now so that is positive.
Steffen Bleher
under review
Could you try uninstalling and installing? Which OS do you use? If it's mac is it in the Application folder?