Export is broken
complete
D
Daiver Pedemonte
Triyng to export a page into a PDF or Word throws an "Export has failed" message. Markdown will export correctly.
Happening on Capacities v1.54.17 and OSX M silicon (happening on two different machines).
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Luis Martín
marked this post as
complete
Luis Martín
Hi Daiver Pedemonte, Antonio Lopes, Jon Anshutz, DéAun Johnson, Kristof Vandenbogaerde, Nicole L, Miroslav Joler, Juan Alegre, William McCurdy, Vittorio Scarano
Thanks all for reporting! we released a fix, please let us know if something still doesn't work on your end.
A
Antonio Lopes
Luis Martín The issue has been resolved! It’s working perfectly on macOS and Windows. Thanks for the support.
N
Nicole L
Luis Martín
Thank you for working on it :-)
I have mixed results. In my new space, it works, but in my other space the problem persists.
The export starts.
After a few seconds it shows the error again.
I did another screenshot, hope it helps :-).
(I updated to macOS 26.1 today)
Capacities v1.54.17; none none; Mac OS v10.15.7; Chrome v138.0.7204.251 (WebKit v537.36); Desktop (Electron); 11/4/2025, 5:48:58 PM; en (Europe/Berlin, UTC+1)
Beth
Nicole L: Please can you retry? Should be fixed now.
N
Nicole L
Beth
Thanks :-).
Smaller files work fine, yay! My larger files still run into issues.
By now I assume the export struggles with complex pages. For example large table, lots of links to objects, lists, checkboxes.
And, when I tested it the first two times (10:35/40am; 10:50am) - the sync server went down. Weird coincidence? (didn't mean to crash it by accident, sorry!)
Three files attached, hope they help :).
PS: I just tried to print a page from within the Capacities App, but there is no shortcut for this. This way I could save the pdf files right here on my mac, without depending on the server :-)
Luis Martín
Hi Nicole L, thanks so much for testing!
We suffered a few network hiccups yesterday, promise it wasn't you :) sorry for the trouble there.
About the long files, we adjusted the settings of the server export a bit so that they should be able to handle larger files. Please let us know if your larger pages now export correctly and, even if they do now, it would be amazing if could provide any info as to how large they are (word count, or another metric) for us to test a more reliable configuration.
Thanks again!
N
Nicole L
Hi Luis Martín :-)
thanks for getting back to me. Could I e-mail you the files? I did some testing and have something for you :-)
Luis Martín
N
Nicole L
Luis Martín :-)
no problems, mail is on its way ;-)
Beth
Merged in a post:
PDF Export not working again
J
Juan Alegre
Beth unfortunately PDF Export is not working again! Capacities v1.52.6; none none; Mac OS v10.15.7; Chrome v134.0.6998.88 (WebKit v537.36); Desktop (Electron); 15/8/2025, 19:21:42; es (Europe/Madrid, UTC+2)
Beth
marked this post as
under review
We're looking into this at the moment.
Beth
Merged in a post:
Still cannot export from app or web app to pdf or word.
W
William McCurdy
I have plenty of space on my machine. I have done a few reinstalls, but nothing is working. Everything is working elsewhere, and all my software is up to date. I am still using the free version, but don't want to commit all my stuff to a buggy program.
Beth
Merged in a post:
I can't export to PDF.
A
Antonio Lopes
I can't export any pages to PDF format; everything was working normally until yesterday.
I've already tried the standard procedures: I restarted macOS, used the "reload application" function, and nothing worked.
Note: I have more than enough storage space.
Info: macOS Tahoe / Capacities v1.54.17; none none; Mac OS v10.15.7; Chrome v138.0.7204.251 (WebKit v537.36); Desktop (Electron); 03/11/2025, 20:37:13; en (America/Sao_Paulo, UTC-3)
Beth
Merged in a post:
Export to PDF no longer works
M
Miroslav Joler
Beth
Merged in a post:
Export does not work (PDF, Word, Latex) while MD works
V
Vittorio Scarano
Capacities 1.54.17, MacOS Sonoma 14.6.1
When exporting it gives an error "The export has failed. Make sure your content is present and that you have enough space"
It is a very simple page with only text and two words in boldface. No images, no nothing complicated.
J
Jon Anshutz
Same for me...I can only export to Markdown. All other options say to check memory. Same result on Mac, Windows, and android.
M
Michael von Hohnhorst
Hi Juan, I was just looking into the issue and was not able to reproduce it, unfortunately. Does the issue still persist?
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