Emails not received from email integration
under review
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Shawn Weber
I've sent an email to save@capacities.io (I copied the email address from the documentation so I could be sure it was accurate), and it's not appearing in the Calendar as expected. I am using Gmail, and have sent from the email address associated with my account.
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Steffen Bleher
Thanks a lot for sharing any details on this issue. We're still trying to figure out what the issue is. We could not reproduce it yet and do not see and error logs on our side.
We improved the email settings on our email server and it would be great if you could report back to us the following:
- Are you still having issues?
- Do all emails or just some not arrive? If it's just some and they don't contain sensitive information, please forward them to team@capacities.io with a small note. Do you see any patterns in the emails which do not arrive?
- Are these emails sent from your main email address (the one you signed up with) or the ones you added on top of this one in the email settings?
- Did you change the default space the emails should be sent to in the settings?
Thanks a lot for your help!
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Klaus Gudat
Steffen Bleher
I sent a test email to save@capacities.io and it arrived. I forwarded the same email a few minutes later again to save@capacities.io and it did not arrive.
I use my standard login email and the default space. I will provide you with the email.
Thanks Klaus
Luca Joos
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Shawn Weber
1) I haven't sent many emails recently, but I think one or two might have difficulty appearing, but I don't remember.
2) I'll keep an eye out if I send any that do not behave as expected along. I'll not any patterns or suspected causes.
3) Mail email always.
4) No, in fact I only have one space.
Luca Joos
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Sarah Green
I have the same issue, and it is really alarming. I use a university account (Exchange) and Chrome. I had assumed that all these emails were getting through to Capacities, but it turns out that they are not. Where are they going?? I send to save@capacities.io and simply nothing happens.
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Sarah Green
I am having the same issue.
Steffen Bleher
Thanks a lot for sharing any details on this issue. We're still trying to figure out what the issue is. We could not reproduce it yet and do not see and error logs on our side.
We improved the email settings on our email server and it would be great if you could report back to us the following:
- Are you still having issues?
- Do all emails or just some not arrive? If it's just some and they don't contain sensitive information, please forward them to team@capacities.io with a small note. Do you see any patterns in the emails which do not arrive?
- Are these emails sent from your main email address (the one you signed up with) or the ones you added on top of this one in the email settings?
- Did you change the default space the emails should be sent to in the settings?
Thanks a lot for your help!
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Bruce Tuten
Steffen Bleher I am still having issues.
The issue is with some or most emails but not all emails. I occasionally will have one or two go through.
I have not noticed any patterns. Meaning some with attachments go through some without attachments go through. Some, but not all from my main email address go through and some, but not all from my other email address that I added in settings go through.
I only have one space so I haven't changed that ever.
I will see about forwarding one that went through and one that did not.
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Jürg Spiess
Steffen Bleher The problem still exists
I found the following patterns:
- Sending from the main address or a secondary address does not make difference.
- I only have one space.
- Sending just text works.
- Sending with an image attachment works.
- Sending with a pdf does not arrive. I tried with scanned pdfs which are sometimes tricky, and others like invoices.
- The pdfs could be imported into Capacities the usual way without a problem. They can also be sent via WhatsApp.
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Stuart Gibbons
Steffen Bleher thanks for giving an update on this. Just a theory but hear me out.....
I have an automation that sends two emails, one to my main space, one to my second space, so these should be coming into your server almost at the same time. I noticed this morning that for an event triggered yesterday, on the daily note of the main space the first email had arrived, but there was no sign of the second email in the second space.
I switched back and forth between the two spaces, and then found that the second email was now there.
So I'm wondering if rather than this being an email server issue, it's a synchronisation issue. I believe there's still the outstanding issue of daily notes not synchronising across multiple devices, and of course offline storage is new, so could it be that the email processing is working correctly but there's an undetected sync conflict and the content added to daily notes from emails is getting discarded?
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Sarah Green
Steffen Bleher Almost all of them fail to arrive. About one in 50 arrive. I have tried adding another email address to my account and sending them from there - one arrived and then no others after that. I have tried closing Capacities and then reopening it. That does not work. When I tried adding another email address from the University where I work, the confirmation email from the university never arrived. When I added a gmail account, the confirmation email did arrive, but emails sent from there to Save@capacities.io are still are not arriving in my Capacities account. It is really frustrating, as it is something I am relying upon to improve my workflow and keep things all in one place.
I will forward some of the emails that did not arrive, and then perhaps you can figure something out, but I am stumped.
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Boldizsár Vermes
Steffen Bleher,
I still have some issues with the email integration.
I have two spaces, one for work (this was the initial one after creating an account) and one for home. I have two verified email addresses, set up one for the work space and one (this is the one I signed up with) for the home one.
I've just tested, the email from my main email address arrived to the home space (this is correct), and nothing arrived to the work space. I will send a test email from my work email address with team@capacities.io in CC soon with the subject: test 003 _ subject
I hope these help and you can fix this bug soon.
Thanks a lot!
J
Jay Paszamant
Samething is happeneing to me using gmail. I just started using capacities today.
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Sean Gowens
I have both a Gmail and Outlook.com email address registered and haven't received anything from either since I set things up a couple of weeks ago.
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David Freund
i have the same issue emails do not appear on my daily list. i am using gmail and thunderbird. doesn't work with both :-(
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