Better sync conflicts resolution
in progress
T
Tony Sklark
I noticed Capacities keeps showing me version conflict modal window again and again, even after I already chose "Keep remote version" it keeps coming back after some seconds. This makes it quite uncomfortable to work with the app.
Suggestion: automatic sync issues resolution when possible.
I guess Reflect app does it in one of the seemingly simple ways: merge by union, meaning if you have one block present in one of the versions but not the other, keep it, and vice versa.
Sometimes you'll end up duplicating content, but most of the time it's going to manage fine. And you're not losing any content anyways, so the user can remove duplicating blocks in those rare cases of "misfiring".
More often than not the sync conflicts occur when you append/insert new blocks to the existing note without realizing that it's not the latest version of the note.
So sync conflict resolution should not have any problems in majority of situations.
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Amanda Fultz
Has anyone found a workaround for this? At this point, I don't care which one it keeps, the web app, local mac app, ipad app, and phone app are all unusable as I get the same popup every 5-10 seconds.
Steffen Bleher
Amanda Fultz: will be fixed with the next update but closing the app, opening and then resolving should fix it.
Steffen Bleher
Found the problem. Will be fixed with the next update! :)
Steffen Bleher
Merged in a post:
Keep getting Version Conflict window and lost data
C
Christoph Haas
I keep getting the version conflict window. And I just realized that I lost notes. I hope there is a backup somewhere on your sync servers? Is there a way to retrieve my notes again?
Steffen Bleher
Thanks for sharing, we're working on a fix.
Backups are only local and can be triggered in the settings. How did you loose notes? Did you select the remote version from the server which then overwrote your local changes?
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Christoph Haas
Steffen Bleher To be honest I can't remember because it said that there are no changes anyway - but as far as I can say first I said "keep local" and as it was continuously popping up I once clicked "keep online". Just realized yesterday that the notes were gone.
On your documentation site you state "All your data gets regular backups on our servers."
That would be a huge bummer if the notes are gone...
I do have Time Machine backups though, any chance I can retrieve the notes from there?
Steffen Bleher
Christoph Haas: Hi Christoph, unfortunately, the only way to retrieve the notes is via a local backup. If you did not create one, there's nothing we can do at the moment...
The docs refer to Capacities databases, not individual states. But regular local backups is one of our top prio tickets for Jan/Feb.
Luca Joos
Merged in a post:
Synch local vs server pop-up
J
Jocelyn Gourronc
I keep having this synch pop-up. It seems like a bug as I validated almost 10 times I would like to keep local version...
T
Tasmin Kurien
I've been having this issue for the past week too, even when I am not making any changes in either device. It pops up even after Reloading the App.
Steffen Bleher
in progress
Steffen Bleher
Merged in a post:
Bug - Popup warning about being out of sync when there are no differences
a
anne marie
Chrome, web app on macOS, when I move out of the Capacities tab to another tab for a minute or more (sometimes less) and then back, I get a popup warning asking me to select which version to keep remote or local even when there's nothing new and the word count is the same. I select keep remote version and still get the pop up - same when I select keep local version.
Steffen Bleher
Merged in a post:
I deleted something from my calendar -- but it keeps asking me this and no matter how many times I click on keep remote or the other possibility It asks me again -- every 40 seconds or so
M
Michael Patrick
Luca Joos
under review
Thanks for reporting, we'll look into it.
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