Backups are not being generated / Backup emails do not arrive.
in progress
a
anne marie
- I made at least two requests yesterday and two today. Would love to receive my back up. Thanks
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M
Mary North
Additional info: just received the email, link, and zip file of a backup I requested this morning WITHOUT media. So it took a few hours, but did get generated and was made available. Of course, backup WITH media is what really matters, and those are not happening.
L
Luca Joos
Merged in a post:
Backup email never arrives
C
Charlotte Freeman
Hey folks -- two days in a row now I've tried to do backups, yesterday I tried twice about an hour or two apart, just tried again this morning about an hour ago. None of the emails have ever arrived. Checked Spam, Trash, Junk etc ... not there. I have a
lot
of content I've been uploading, and I'd feel a lot better knowing I had a backup on my local system. Thanks!Steffen Bleher
in progress
Thanks for sharing. It would be great if you could share the settings you're using to create your backups.
R
Raf Mas
Steffen Bleher hello there, on my side just "Include media" checked, the other no. Tried both from nightly and regular web version
a
anne marie
Steffen Bleher I used include media and links as wiki links. My main space is 5 GBs but I have two smaller ones and those didn't go through either - used the same settings with them. - Using latest version of macOS, on Chrome browser - desktop app and tablet app didn't generate backups either
a
anne marie
Steffen Bleher I really need my backups soon. It was very frustrating I didn't have them on Tuesday when I needed the back up for a specific event where I didn't have internet connection - I didn't have the back up, and I didn't have all the files in Capacities offline even though I had rebooted the app before my museum class.
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Luca Joos
L
Luca Joos
under review
Thanks for reporting, we will have a look.
a
anne marie
Luca Joos - I still can't generate a backup - tried on my computer on the web app, on the mac app, and on my tablet. I'd really like to get a back up of my files soon. Thank you.
M
Mary North
Same problem here. Not receiving email with download link for backups.