Backup emails not being sent
in progress
N
Nori Sinclair
I am still not receiving backup emails. I have tried in the Chrome browser and on the desktop app on my Macbook. I've been sending to my account email and using the default options (all three boxes unchecked). I have probably generated 4 or 5 backups but have never received one email with the link to download the file.
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The ticket is in progress. This means that we are actively working on it.
Beth
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open
Not actively worked on, moved to open for now.
Steffen Bleher
in progress
Luca Joos
under review
We'll look into it, thanks.
N
Nori Sinclair
Luca Joos Hi there - update on this. After reading someone else's post that they had to check includ media files in the backup for it to work, I tried that. And it worked! Success. I still am not getting backups with the default options (all three unchecked) but now I know a workaround at least :)