Backup codes for activating 2FA comes empty
in progress
A
Alberto Martínez
MacOS Sequoia. Capacities in Spanish.
Either from within the app or from the website interface, I try to enable 2FA for my account, I enter my password again to confirm it's me, and on the next step, I have to download a text file with my backup codes before enabling it. That file I downloaded is empty, it contains no backup codes, so I'm hesitant to continue with the activation as I can lock out my account forever if something goes wrong.
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Steffen Bleher
in progress
Steffen Bleher
closed
I just checked an the backup files are getting generated correctly. Could you try opening them with another program? If that does not work, could you continue, "Remove 2FA" and try again?
A
Alberto Martínez
Steffen Bleher Hi Steffen. Thank you for checking. I tried right now and the issue is still present for me. Did you change the user interface to Spanish to try? The issue only happens when the interface is in Spanish. I attached the generated codes so you can see how the first sentence inside the txt is in Spanish but the rest of the file is empty (the size of the document also confirms it's nothing there).
D
David Garver
Steffen Bleher Hi Steffen, I am having this same issue. I'm currently running MacOS Sonoma 14.7.2, Capacities v 1.44.30 in English.
The downloaded file simply has one line of text that reads, "Capacities Backup Codes". There's nothing else in the file.
I tried removing 2FA and re-enabling it to no avail.
Steffen Bleher
Alberto Martínez: thanks for sharing!! Will be fixed.
Steffen Bleher
in progress
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Michael von Hohnhorst
under review